To Be Successful,most Businesses Focus on Customer Service

question 194

Multiple Choice

To be successful,most businesses focus on customer service.However,the cable industry has a history of poor customer service.Cable companies are facing competition for TV customers who once had no choice but cable if they wanted to see more than local programs.In the face of this competition from direct broadcast satellites,cable companies are trying to use a _____ strategy to show that they have become customer-oriented.

• A) segmentation
• B) product differentiation
• C) targeting
• D) repositioning
• E) demarketing

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Definitions:

Social Revolutions

Significant, rapid, and often violent changes in society's structures, particularly those related to political power and class structures.

Large-Scale

Involving, affecting, or encompassing vast areas, groups, or structures; often used to describe extensive research or phenomena.

Societies Redefined

The process by which societal structures, norms, and values undergo significant changes, often due to technological advancements, cultural shifts, or global interactions.

Undie Run

A public event where participants run in their underwear to raise awareness for a cause or simply for fun.