Which of the Following Is an Example of Level 1

question 177

Multiple Choice

Which of the following is an example of Level 1 mystery shopping?

• A) Ebony pulls into a BP gas station,pumps some gasoline,and goes inside to pay for her purchase.She buys a Mounds bar too.
• B) Clark stops into Walmart and quickly purchases a screwdriver.He simply nods at the checkout person as he pays for his item.
• C) Melody calls Land's End and orders a new shirt.As she speaks to the customer service representative,Melody follows a specific script given to her by her employer.
• D) Anders enters a Macy's department store and spends 20 minutes with a salesperson trying on shoes.He poses as an especially fussy and hard-to-please customer to gauge the level of customer service he will receive from the salesperson.
• E) Wilma has dinner at an Olive Garden restaurant.She asks her server several specific questions about the dishes on the menu,and chats with the server in a friendly way throughout her meal.

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Definitions:

Financial Statements

Reports detailing the financial performance, position, and cash flows of a business over a specific period.

Current Asset

Resources anticipated to be turned into cash, disposed of, or used up within a period of one year or the duration of the business's operational cycle, depending on which timeframe extends further.

Current Liability

A financial obligation that is due within one year or within the normal operating cycle of a business, which typically includes accounts payable, short-term loans, and accrued liabilities.

Reversing Entry

An accounting technique used to simplify record-keeping, where an entry made in one accounting period is reversed in the next period to allow for straightforward transaction recording.