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_____ is studying microscopic changes in skin moisture,heart rate,brain waves,and other biometrics to see how consumers react to things such as package designs and ads.
Distributive Negotiation
Focuses on ‘win–lose’ claims made by each party for certain preferred outcomes.
Win-Lose Claims
Situations in negotiations or disputes where one party's gain is directly at the expense of another, creating a winner and a loser.
Principled
Operating according to ethical standards and specific, often moral, principles.
Avoidance
Pretends that a conflict doesn ’t really exist.
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