The Consistency and Reliability of a Service Can Be Increased

question 93

Multiple Choice

The consistency and reliability of a service can be increased by:

• A) making sure that consumers are present during the production of the service
• B) eliminating credence quality
• C) standardization and training
• D) simultaneous production and consumption
• E) raising prices

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Definitions:

Upper Class Limits

The maximum value within a class interval in a frequency distribution, where classes are used to group data.

Class Width

In statistics, the difference between the upper and lower boundaries of a class interval in a frequency distribution.

Categorical Data

Data that represent categories - qualitative data that can be divided into group or categories.

Quantitative

Referring to data or information that can be measured and expressed numerically.