Even Though Juliet Thought It Was Wrong to Take from Others

question 7

Multiple Choice

Even though Juliet thought it was wrong to take from others, she didn't want to be rejected by her peers, so she began shoplifting along with them. Juliet probably experienced __________ when she stole.

• A) the fundamental attribution error
• B) reactance
• C) central route change
• D) cognitive dissonance

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Definitions:

Presentation Mix

The combination of communication methods and materials used to convey a sales message effectively.

Sales Call Objective

The main purpose of a salesperson’s call to a prospect or customer.

Customer Profile

Relevant information regarding the firm, the buyer, and individuals who influence the buying decision.

Direct Suggestion

A straightforward recommendation or proposal made to influence decision-making.