For a CRM System to Be Effective,customer Information Must Be

question 75

True/False

For a CRM system to be effective,customer information must be stored in a data matrix.

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Definitions:

Outcome Measure

A tool or method used to assess the effectiveness of a treatment or intervention by evaluating the results it produces.

Symptom Checklist-90-Revised

A self-report instrument that is used to evaluate a broad range of psychological problems and symptoms of psychopathology as well as measure the progress and outcome of mental health treatment.

Beck Depression Inventory-II

A widely used self-report questionnaire that assesses the severity of depression symptoms in individuals.

Client Satisfaction Surveys

Tools used to gauge the level of satisfaction clients have with services or products provided to them.