Customer Relationship Management Is Accomplished by All of the Following

question 89

Multiple Choice

Customer relationship management is accomplished by all of the following EXCEPT:

• A) offering the lowest prices of all major competitors
• B) organizing the company around customer segments
• C) establishing and tracking customer interactions with the company
• D) fostering customer-satisfying behaviors
• E) linking all processes of the company from its customers through its suppliers

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Definitions:

Quasi-Member

An individual who participates in the activities of a group without being a formal or fully recognized member.

Full Member

An individual who has been fully accepted and granted all the rights and privileges within a group or organization.

Moreland's Group Socialisation

A theory suggesting that individuals go through stages of membership within a group, affecting their social integration and group dynamics.

Role Transition

The process of changing from one role to another, which may involve different responsibilities, behaviors, and social expectations.