Customer Relationship Management Is Accomplished by All of the Following

question 89

Multiple Choice

Customer relationship management is accomplished by all of the following EXCEPT:

• A) offering the lowest prices of all major competitors
• B) organizing the company around customer segments
• C) establishing and tracking customer interactions with the company
• D) fostering customer-satisfying behaviors
• E) linking all processes of the company from its customers through its suppliers

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Definitions:

Freudian

pertains to or is derived from the theories and methods of Sigmund Freud, particularly those related to the unconscious mind, psychosexual development, and dream interpretation.

Anal Stage

A Freudian term for the psychosexual development phase in toddlers focused on controlling bowel movements.

Pleasure

A feeling of happiness, enjoyment, or satisfaction derived from an experience that is pleasing to the senses or mind.

Oedipus Complex

A concept in psychoanalytic theory referring to a child's unconscious sexual desire for the opposite-sex parent and jealousy toward the same-sex parent.