Following the Customer-Centric Approach,an Interaction Can Occur Through

question 73

Multiple Choice

Following the customer-centric approach,an interaction can occur through:

• A) a salesperson
• B) a tweet or Facebook posting
• C) a phone call
• D) a survey response
• E) all of the above

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Definitions:

Ethnicity

A category of people who identify with each other based on common ancestral, social, cultural, or national experiences.

Race

A social construct used to categorize humans into large and distinct populations or groups by heritable physical characteristics, geographical ancestry, culture, history, and language.

Sexual Scripts

Socially learned guidelines that dictate how individuals should feel and behave in sexual contexts, influencing sexual and romantic interactions.

Gender

The range of characteristics pertaining to, and differentiating between, masculinity and femininity, often based on social, cultural, and psychological aspects, rather than strictly biological ones.