In a CRM System,_____ Are All Areas of the Business

question 65

Multiple Choice

In a CRM system,_____ are all areas of the business where customers have contact with the company and data may be gathered and used to guide and direct the decision making within that business unit.

• A) touch points
• B) focus areas
• C) data mining
• D) information search periods
• E) observational points

---

Definitions:

Relevant Qualifications

Skills, experiences, and educational achievements that make a person suitable for a particular job or task.

End Interview

The final phase of an interview process, concluding discussions or sessions.

Typical Interview

A standard or common format of an interview where questions are asked to assess a candidate's suitability for a position.

Thank-You Message

A written or verbal expression of gratitude towards someone for their help, support, or gift.