Organizational Citizenship Behaviors Can Be Understood As

question 28

Multiple Choice

Organizational citizenship behaviors can be understood as:

• A) individual behaviors that are beneficial to the organization and not recognized by the formal reward system.
• B) individual behaviors that are beneficial to the organization and are recognized by the formal reward system.
• C) group behaviors that are beneficial to the organization and are recognized by the formal reward system.
• D) group behaviors that are beneficial to the organization and are not recognized by the formal reward system.

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Definitions:

Activity-Based Costing

A cost distribution method that assigns overhead and indirect expenses to pertinent products and services based on their activity requirements.

Customer Margin

The profit derived from serving a particular customer, calculated as sales revenue minus the costs of servicing that customer.

Serving Customers

The process or actions taken to provide goods or services to customers in a way that meets or exceeds their expectations.

Activity-Based Costing

A costing methodology that assigns overhead and indirect costs to specific activities and then to products or services based on their consumption of those activities.