Customer Perceived Value Is the Idea That Customer Benefits Should

question 71

True/False

Customer perceived value is the idea that customer benefits should not only meet but exceed expectations in unanticipated ways.

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Definitions:

Anger

A strong feeling of displeasure and belligerence aroused by a perceived wrong or injustice.

Schacter-Singer

A theory of emotion that suggests emotions are determined by physiological arousal and the cognitive labeling of that arousal.

Emotional Experiment

A psychological experiment designed to study the emotional responses and their underlying mechanisms in human beings or animals.

Physiological Aroused

A physical state of heightened alertness and readiness for action, often as a response to a stimulus, involving changes in heart rate, blood pressure, and muscle tension.