When You Make a Mistake, the Best Thing You Can

question 7

Multiple Choice

When you make a mistake, the best thing you can do is:

• A) analyse what went wrong and decide what corrective action to take.
• B) when it is appropriate, explain where you went wrong.
• C) explain how you have rectified what went wrong.
• D) explain what you intend to do to make sure it does not happen again.
• E) All of these responses are correct.

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Definitions:

Credibility

Ability to come across to the audience as believable.

Audience's Response

The reactions or feedback from the listeners or viewers of a presentation, performance, or message.

Indirect Request Pattern

A communication technique where requests or suggestions are made in a less direct and more polite manner, often used to avoid confrontation or to be more socially graceful.

Social Media

Sites and platforms designed for users to produce and share their own content or to be involved in social networking.