Choose the Best Answer

question 8

Multiple Choice

Choose the best answer. Who should receive an induction, and under what circumstances?

• A) Staff members in a particular section or department, periodically (i.e. every three years)
• B) All of an organisation's staff members, periodically (i.e. every three years)
• C) Staff members who are new to a particular section or department
• D) Staff members who are new to an organisation
• E) Staff members who are new to either a particular section or department, or to an organisation

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Definitions:

Merchandise

Goods or commodities that a business purchases or manufactures for sale to customers.

Cash Collections

The process of gathering all payments or monies received by the company from its customers against sales or services.

Planning

A phase of the management process whereby objectives are outlined and courses of action determined.

Controlling

A phase in the management process that consists of monitoring the operating results of implemented plans and comparing the actual results with the expected results.