An Employee Approaches Their Manager During a Change Process and States

question 29

Multiple Choice

An employee approaches their manager during a change process and states that they are really sad to see the old system being replaced and apprehensive about the new system. The manager, knowing how inefficient the old system was and how much better the new one will be, should respond by:

• A) disregarding the employee's sadness and apprehension; they will see how good the change will be soon enough.
• B) telling the employee how wrong they are, and that the new system will make things much better.
• C) telling the employee their concerns are silly and to 'get on board with the new system', or else they will be left behind.
• D) recognising and acknowledging the employee's sadness and apprehension by listening to their concerns, and then sensitively reassuring them.
• E) None of these responses are correct.

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Definitions:

Quadrupled

To increase fourfold, or to become four times as large in quantity or value.

Imports

Goods and services brought into one country from another for sale, often reflecting a country's demand for products that are not produced within its borders.

Labor Intensive

A type of production process that requires a high level of human labor compared to capital investment.

Per Day

A unit of measurement related to the occurrence or calculation of something within a single day.