'I Appreciate Your Concern, and I'll Check It Out

question 27

Multiple Choice

'I appreciate your concern, and I'll check it out. Meanwhile, what I'd like you to do is use the process I have outlined.' This statement would be appropriate for countering the resistance of:

• A) a delayer.
• B) a reverser.
• C) a threatener.
• D) a traditionalist.
• E) a passive complier.

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Definitions:

Henry Murray

An American psychologist best known for developing the theory of needs, which identified specific psychogenic needs that motivate human behavior.

Assertiveness

The quality of being self-assured and confident without being aggressive, allowing for the expression of one's needs and desires in a clear and respectful manner.

Personality Trait

A consistent pattern of thought, behavior, or emotion that is stable across time and situations.

Situational Call

A demand or trigger in an environment that requires an individual to take action or adapt to specific circumstances.