An Aspect of a Service or a Product That Surprises

question 10

Multiple Choice

An aspect of a service or a product that surprises customers in a wonderful way by exceeding their expectations to the extent that they will probably tell others about it is known as:

• A) a need.
• B) a want.
• C) an expectation.
• D) a benefit.
• E) a delighter.

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Definitions:

Subsidiary Ledgers

Detailed records that support summaries contained in the general ledger, often used for accounts receivable and payable.

Job Order

A request or instruction to perform a specific task, often used in manufacturing or service industries to track costs and work.

Equivalent Units

Equivalent units are a concept in cost accounting used to allocate costs to partially completed goods, treating them as if they were a certain number of fully completed units.

Job Order

A custom or production order that specifies the details for manufacturing a certain product or products for a customer.