Which of the Following Types of Record Would Be Most

question 16

Multiple Choice

Which of the following types of record would be most likely to provide valuable information in relation to where problems with service are most likely to occur?

• A) Records showing customers' payment and purchasing histories
• B) Analytics, or 'big data', relating to purchasing habits and patterns
• C) Records of customer compliments, complaints and problems
• D) Warranty and service repair records
• E) All of these responses are correct.

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Definitions:

Internet of Things

The network of physical devices, vehicles, home appliances, and other items embedded with electronics, software, sensors, and connectivity to exchange data.

Mobile Connectivity

The ability of devices to connect to the internet or to each other wirelessly, enabling mobile communication and access to information.

Decision Making

The act or process of making choices or selecting options, often involving analysis and evaluation.

Problem Solving

The process of identifying a problem, discovering the reasons behind the problem, and finding practical solutions to overcome the problem.