Which of the Following Statements Would Likely Be Least Effective

question 18

Multiple Choice

Which of the following statements would likely be least effective when handling customer complaints?

• A) 'There's something else I can offer you instead…'
• B) 'I hope the supplier can deliver it by Friday at the latest.'
• C) 'The delivery van has already left, so there's nothing I can do until tomorrow.'
• D) 'I can't throw it in for free, but I can offer you a 30 per cent reduction".
• E) 'I would now like to show you an option which might just solve your problem.'