The Most Effective Way to Handle a Difficult Customer Complaint

question 8

Multiple Choice

The most effective way to handle a difficult customer complaint is to:

• A) tell the customer you need to write down what they are saying, and then proceed to do so.
• B) excuse yourself, and find a manager.
• C) tell the customer that you will speak to them after they calm down.
• D) raise your voice so that it is louder than the customer's, thus allowing you to take control of the situation.
• E) tell the customer they will have to put their complaint in writing, and that nothing can be done until they do so.