The Most Effective Way to Handle a Difficult Customer Complaint

question 8

Multiple Choice

The most effective way to handle a difficult customer complaint is to:

• A) tell the customer you need to write down what they are saying, and then proceed to do so.
• B) excuse yourself, and find a manager.
• C) tell the customer that you will speak to them after they calm down.
• D) raise your voice so that it is louder than the customer's, thus allowing you to take control of the situation.
• E) tell the customer they will have to put their complaint in writing, and that nothing can be done until they do so.

---

Definitions:

Leadership Skills

Leadership skills encompass the abilities and qualities that enable an individual to guide, influence, or direct the efforts of others towards achieving common goals.

Case Fatality Rate

The proportion of individuals diagnosed with a particular disease who die from that disease within a specified time period.

Ebola Outbreak

The occurrence of cases of Ebola Virus Disease, a severe and often fatal illness in humans, in a specific area or population.

West Africa

A region of Africa that includes countries along the Atlantic coast and some inland areas, known for its diverse cultures, histories, and economies.