Customer Complaints Should Be Viewed As

question 26

Multiple Choice

Customer complaints should be viewed as:

• A) a waste of time to be handled as quickly as possible.
• B) a form of external performance review of staff from which punitive measures such as demotion and termination should, if required, result.
• C) an opportunity for organisations to improve in areas where they are failing to satisfy their customers.
• D) coming from customers who complain about every organisation, and therefore be largely ignored.
• E) important, but not urgent.

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Definitions:

Initial Endowment

The initial quantity of goods, resources, or wealth that an individual or entity possesses at the start of a period or game.

Pareto Optimal

A distribution of resources from which it is impossible to reallocate in order to make any individual better off without making at least one individual worse off.

Initial Endowment

The initial quantity of assets, goods, or resources that an agent or economy possesses at the start of a period.

Competitive Equilibrium

A state in a market where supply equals demand, and no participant has the ability to influence prices.