Handling a Complaint Well Means That

question 25

Multiple Choice

Handling a complaint well means that:

• A) the way you deal with the complaint satisfies the customer.
• B) the organisation does not have to bear any financial cost as a result of resolving the complaint.
• C) the customer gets their own way.
• D) the complaint is not escalated up the chain of command.
• E) both parties agree to disagree.

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Definitions:

Median Nerve

A major nerve of the upper limb, running down the arm and forearm, involved in sensation and motor control of the hand.

Biceps Brachii

A muscle of the upper arm responsible for the flexion of the elbow and rotation of the forearm.

Intrinsic Hand Muscles

The muscles located within the hand that are responsible for fine motor movements and control of the fingers.

Effector Organ

An organ that responds to stimulation by a nerve impulse resulting in a specific action or secretion.