Which of the Following Characteristics or Abilities Would Be the Most

question 27

Multiple Choice

Which of the following characteristics or abilities would be the most helpful in preventing you from taking complaints personally?

• A) Communication skills
• B) Having empathy
• C) The ability to listen reflectively
• D) High self-esteem
• E) Strong interpersonal skills

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Definitions:

Correct Behaviors

Actions or responses that are deemed appropriate or desirable within a particular social or moral context.

Ego

In psychoanalytic theory, the part of the personality responsible for dealing with reality while mediating between the desires of the id and the morals of the superego.

Libido

A term used in psychoanalytic theory to denote the energy of the sexual drive as a component of the life instinct.

Unconscious

The part of the mind that contains thoughts, memories, and desires not within immediate awareness but influencing behavior.