When Organisations Are Quality-Certified, the Benefit to Customers Is That

question 20

Multiple Choice

When organisations are quality-certified, the benefit to customers is that:

• A) they can be sure the organisation has quality systems in place.
• B) the organisation's quality systems have been audited by an independent external body.
• C) the organisation is capable of reliably producing a product or service that meets customer requirements.
• D) the organisation's quality systems conform to the requirements specified in the relevant standard/s.
• E) All of these responses are correct.

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Definitions:

Breach of Contract

The act of breaking any terms and conditions that were mutually agreed upon in a legally enforceable contract.

Consideration

An item of worth traded between entities within a contract, essential for the contract to be considered enforceable by law.

Common Law

A body of law derived from judicial decisions of courts and similar tribunals, as opposed to statutes or official legislation.

Statute Law

Written laws passed by a legislative body, forming part of a country’s legal framework.