A Tool Used to Identify and Analyse Problems by Using

question 9

Multiple Choice

A tool used to identify and analyse problems by using a matrix that places elements of one key aspect of a problem on one side and elements of another aspect across the top, and then focuses on where they intersect is known as:

• A) a pie chart.
• B) checkerboard analysis.
• C) a histogram.
• D) a Pareto chart.
• E) a stratification chart.

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Definitions:

High-involvement Purchase

A buying decision that requires a significant amount of thought and research due to its complexity, cost, or personal importance.

Extended Problem Solving

A complex decision-making process utilized when purchasing unfamiliar, expensive, or infrequently bought products.

NetJets

NetJets is a company offering fractional ownership and private jet leasing services, allowing individuals or companies access to private flights.

Situational Influence

The impact of situational factors, such as physical environment or social situation, on a consumer's behavior or decision-making process.