An Organisation That Has Employees Focused on and Committed to Quality

question 25

Multiple Choice

An organisation that has employees focused on and committed to quality, works with suppliers to streamline work, and makes a habit of enacting systematic, continuous improvements, or enhancements, to processes, products and services would be said to have a:

• A) team culture.
• B) organisational culture.
• C) top-down culture.
• D) quality culture.
• E) diverse culture.

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Definitions:

Organizational Profitability

A measure of how effectively a company generates profit compared to its revenue.

Customer Satisfaction

The degree to which a product or service meets or exceeds the customer's expectations, often considered crucial for business success.

Employee Job Satisfaction

The degree to which employees feel fulfilled, content, and happy with their positions and workplace.

Performance

The act of carrying out a task with a particular level of efficiency or success.