When Organisations Are Quality-Certified, the Benefit to Customers Is That

question 20

Multiple Choice

When organisations are quality-certified, the benefit to customers is that:

• A) they can be sure the organisation has quality systems in place.
• B) the organisation's quality systems have been audited by an independent external body.
• C) the organisation is capable of reliably producing a product or service that meets customer requirements.
• D) the organisation's quality systems conform to the requirements specified in the relevant standard/s.
• E) All of these responses are correct.

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Definitions:

Autonomous Consumption

The level of consumption that occurs when income is zero, representing the expenditures that consumers must make even when they have no income.

Disposable Income

Refers to the funds that individuals can spend or save after all income taxes are deducted.

Total Consumption

The aggregate amount of goods and services consumed in an economy, including individual and governmental consumption.

Saving

The portion of income not spent on current expenditures or taxes, often put aside for future use or investment.