Which of the Following Is an Example of a Performance

question 21

Multiple Choice

Which of the following is an example of a performance gap related to an employee's conduct?

• A) Submitting invoices to Finance for each of the last three months a day after they were due
• B) Achieving typing grammar and spelling accuracy of 85 per cent, which is five per cent below the expected standard
• C) Missing the 5 p.m. cut-off for funding submissions on the last three occasions they were due
• D) Failing to meet the expected call pick-up target of allowing no more than three rings for at least 90 per cent of inbound customer calls
• E) Having to be constantly reminded to 'lock' their computer screen to maintain the privacy of sensitive information

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Definitions:

Still-Face Interaction Paradigm

A research method used to study infant-caregiver interaction, where the caregiver suddenly maintains a neutral, unresponsive face towards the infant.

Violation-Of-Expectation Task

A task in which a stimulus appears to violate physical laws.

Social Interaction

The process by which individuals act and react in relation to others, influencing and being influenced by the social structures and processes around them.

A-not-B Error

A cognitive error observed in infants where they continue to reach for an object at a place where it was last found (A) rather than its new location (B).