An Organisation's Customer Service Standards Are an Example Of

question 11

Multiple Choice

An organisation's customer service standards are an example of:

• A) a measure of success.
• B) a key result area (KRA).
• C) a non-task goal.
• D) a job purpose.
• E) the 'hot-stove' principle.

---

Definitions:

Coffee

A popular beverage made from roasted and ground bean seeds, known for its stimulating effect due to caffeine.

Diminishing Marginal Utility

The decline in the additional satisfaction a person derives from consuming one more unit of a good or service.

Demand Curves

A graphical representation showing the relationship between the price of a good and the quantity of that good that consumers are willing and able to purchase at various prices.

Supply Curves

A graphical representation showing the relationship between the price of a good and the quantity supplied at those prices.