'Ensuring That a Call Centre Operator Answers All Incoming Customer

question 6

Multiple Choice

'Ensuring that a call centre operator answers all incoming customer calls within three rings' is an example of a:

• A) key performance indicator (KPI).
• B) non-task goal.
• C) key result area (KRA).
• D) job purpose.
• E) productivity measurement.

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Definitions:

Physiological Needs

Fundamental necessities critical for the continuation of human life, including breathing, hydration, nourishment, housing, and rest.

Self-actualization Needs

The highest level in Maslow's hierarchy of needs, referring to the realization of one's potential, self-fulfillment, and seeking personal growth.

Prestige

This refers to the high regard or status that someone or something is held in by others, often due to accomplishments, quality, or influence.

Progression Principle

A principle in physical training that suggests for improvement, the amount of exercise should increase gradually over time.