An Organisation's Customer Service Standards Are an Example Of

question 11

Multiple Choice

An organisation's customer service standards are an example of:

• A) a measure of success.
• B) a key result area (KRA).
• C) a non-task goal.
• D) a job purpose.
• E) the 'hot-stove' principle.

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Definitions:

Intelligence Quotient

A measure of a person's intellectual abilities in relation to their age group, typically derived from standardized tests designed to assess human intelligence.

Population

The entire group of people or animals in which the researcher is interested.

Predictive Validity

The extent to which a score on a scale or test predicts future performance on a related task or outcome.

Standardization

The process of making something conform to a standard in order to ensure consistency and quality.