From a Commercial Profit Perspective, Why Is It Important for Australian

question 28

Multiple Choice

From a commercial profit perspective, why is it important for Australian businesses to be aware of the needs of those in nearby Asian nations?

• A) Because political correctness demands a better understanding by businesses of all the world's cultures
• B) Because more than 80 per cent of Australia's trade and two-thirds of its inbound tourism and immigration come from nearby Asian countries
• C) Because many Asian people work in Australia
• D) To promote peaceful relations in our region
• E) To contribute to cross-country border control cooperation

---

Definitions:

Facial-feedback Hypothesis

The idea that facial expressions can influence emotional experiences.

Customer Service

The assistance and advice provided by a company to those people who buy or use its products or services.

Ekman

Refers to Paul Ekman, a psychologist known for his research on nonverbal behavior and the universality of facial expressions in conveying emotions.

Guilt

A negative emotional state associated with anxiety, tension, and agitation.