The Value to an Organisation of Managers Successfully Integrating Workers

question 31

Multiple Choice

The value to an organisation of managers successfully integrating workers into their workforce and assimilating them, so that they feel part of their organisation's culture, is:

• A) better interpersonal relationships among staff members, resulting in greater productivity.
• B) less conflict, resulting in fewer workplace injuries and compensation claims.
• C) a greater chance that the organisation will be able to retain workers with the skills and knowledge they require.
• D) less need to outsource.
• E) None of these responses are correct.

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Definitions:

Lead Qualification

The process of assessing the potential of sales leads to determine whether they have the need, authority, and financial capacity to purchase a product or service.

Customer Buying Patterns

Refers to the habits or behaviors exhibited by consumers when making purchasing decisions, often analyzed to predict future buying behaviors.

Customer Service

Support and services provided to customers both before and after a purchase, aimed at ensuring their satisfaction.

Support Automation

The use of technology, such as artificial intelligence and machine learning, to automate customer support processes and improve efficiency.