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Quality Movement
The synthesis of “hard” efforts to improve work performance, such as scientific management and quantitative methods, with “soft” efforts, such as improving morale and building community. The quality movement, most associated with the work of W. Edwards Deming, typically involves participative leadership, continuous process improvement, and the use of groups.
Immediate Supervisors
Direct leaders or managers who are responsible for overseeing and guiding employees' day-to-day work.
Collective Effort
A process where a group of individuals work together towards a common goal, pooling resources and coordinating actions.
Human Relations School
A theory in organizational management that emphasizes the importance of interpersonal relationships for increased workplace productivity.
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