When Constructing a Scale, Adding 'Strongly Agree', 'Mildly Agree', 'Neither

question 2

Multiple Choice

When constructing a scale, adding 'strongly agree', 'mildly agree', 'neither agree nor disagree', 'mildly disagree' and 'strongly disagree' to a dichotomous 'agree or disagree' response category increase the scale's:

• A) reliability.
• B) practicality.
• C) validity.
• D) sensitivity.

Differentiate misconceptions from truths about emotions in conflict settings.

Understand the function of emotions in setting boundaries and initiating change.

Learn how emotions like anger and sadness influence conflict dynamics.

Identify the importance of positive emotions in empathy and conflict management.

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Definitions:

Sales Call Objective

The purpose or goal that a salesperson aims to achieve during a call to a potential or existing customer, such as making a sale, gathering information, or building a relationship.

Reseller

A company or individual that purchases goods or services with the intention of selling them rather than consuming or using them.

FAB Statement

A FAB Statement highlights the Features, Advantages, and Benefits of a product or service, showcasing how it satisfies customer needs.