When a Catalogue Merchant Analyses Its Customer Database to Look

question 14

Short Answer

When a catalogue merchant analyses its customer database to look for specific customers' purchase patterns, it is an example of ________ _________.

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Definitions:

Leader Power

The ability of a leader to influence others and command respect and authority.

Rewards

Benefits, both tangible and intangible, given to employees as recognition for their work and to motivate continued performance.

Motivate

To provide someone with a reason or incentive to do something.

Coercion

The act of compelling or forcing someone to act in a certain way by use of threats or pressure.