According to Gillian Ross, "Identity" Is

question 21

Multiple Choice

According to Gillian Ross, "identity" is

• A)information contained in government issued passports.
• B)identical to gender.
• C)how we make sense of ourselves.
• D)genetically determined.

---

Definitions:

Resource Consumption

The usage of resources such as materials, labor, and energy in the production of goods or services.

Activity-Based Costing

A cost distribution method that assigns overhead and indirect expenses to pertinent products and services based on their activity requirements.

Customer Margin

The profit derived from serving a particular customer, calculated as sales revenue minus the costs of servicing that customer.

Serving Customers

The process or actions taken to provide goods or services to customers in a way that meets or exceeds their expectations.