How Should HR Contribute to the Requirement of Complying with Quality

question 11

Multiple Choice

How should HR contribute to the requirement of complying with quality standards?

• A) Providing employees with training
• B) Monitoring employee performance
• C) Both A and B
• D) Neither A nor B

---

Definitions:

Collective Agreement

A written contract negotiated between an employer and a union representing the employees, outlining terms of employment, salaries, and conditions.

Grievance Handling

The process of addressing complaints raised by employees regarding workplace issues, policies, or interpersonal conflicts.

Supervisors

Supervisors are individuals in an organization responsible for managing staff, overseeing work performance, and ensuring the execution of tasks and projects.

Arbitrator's Responsibility

The duty of an impartial third party to make a decision in a dispute between two parties, based on evidence and arguments presented.