A Novice Nurse Asks,"What Is So Wrong About Being Sympathetic

question 17

Multiple Choice

A novice nurse asks,"What is so wrong about being sympathetic with a patient who has also lost a parent like I did?" The psychiatric nurse manager responds:

• A) "There is a fine line between empathy and sympathy that when crossed makes you less able to be therapeutic."
• B) "Rather than discussing the loss of your parent with the patient, you can talk to me about it whenever you need to."
• C) "I'll provide you with some excellent materials that I'm sure will help you to understand why sympathy is less therapeutic."
• D) "Sympathy indicates that you are sharing your personal feelings and that changes the focus of the communication from the patient to you."

Understand the distinction between abstract and concrete terms.

Recognize and apply the proper use of specialized language, including jargon and buzzwords, within specific professional contexts.

Identify the impact of clichés and buzzwords on business communication.

Recognize and follow grammatical rules in crafting messages.

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Definitions:

Outdated Costing System

A costing system that no longer accurately reflects the current production operations or costs, leading to misinformed pricing or investment decisions.

Profit Margins

The percentage of revenue that remains as profit after all expenses have been deducted from sales.

Special Product Cost Projects

Involves the detailed analysis and calculation of costs associated with creating a product that is unique or outside the standard product line.

Cost Driver

A factor that influences or contributes to the expense of certain business operations.