While Discussing Customer Relations: Technician a Says That Appearance Can

question 3

Multiple Choice

While discussing customer relations: Technician A says that appearance can say as much or more about a technician as how he or she speaks.Technician B says customers may base their opinions to trust a technician based on both verbal and nonverbal communication by the
Technician.Who is correct?

• A)Technician A
• B)Technician B
• C)Both A and B
• D)Neither A nor B