While Discussing Customer Relations: Technician a Says That Appearance Can

question 3

Multiple Choice

While discussing customer relations: Technician A says that appearance can say as much or more about a technician as how he or she speaks.Technician B says customers may base their opinions to trust a technician based on both verbal and nonverbal communication by the
Technician.Who is correct?

• A)Technician A
• B)Technician B
• C)Both A and B
• D)Neither A nor B

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Definitions:

Presenter's Block

The phenomenon where an individual finds themselves unable to proceed with a presentation, similar to writer's block.

Descriptive Summary

A detailed overview that conveys the main points, characteristics, or features of a topic or piece of work.

One-Sentence Summary

A concise statement that captures the essence or main point of a larger body of work or argument.

Rule of Thumb

A practical and general principle or guideline that simplifies decision-making or problem-solving in specific instances, not based on direct knowledge but rather on experience.