In Many Instances, Additional Touch Points Can Be Added to a Typical

question 34

Multiple Choice

In many instances, additional touch points can be added to a typical customer journey only after a service failure has resulted in a(n) __________ from a customer.

• A)telephone call
• B)return
• C)complaint
• D)email

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Definitions:

Educational Level

The highest degree or stage of education an individual has completed.

Audience Analysis

The process of examining the demographics, preferences, needs, and challenges of the intended audience to ensure effective communication.

Virtual Presentation

A digitally delivered presentation, often through video conferencing platforms, allowing remote and interactive participation.

Remote Colleagues

Individuals who work together from different geographic locations, often relying on digital communication tools.