In Many Instances, Additional Touch Points Can Be Added to a Typical

question 34

Multiple Choice

In many instances, additional touch points can be added to a typical customer journey only after a service failure has resulted in a(n) __________ from a customer.

• A)telephone call
• B)return
• C)complaint
• D)email

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Definitions:

Factor of Production

An input used in the production of goods and services, such as land, labor, capital, and entrepreneurship.

Machines

Mechanical or electronic devices that perform tasks, often complex, without human intervention.

Buildings

Structures constructed for residential, commercial, or industrial purposes.

Money

A medium of exchange, a unit of account, and a store of value, used to facilitate the sale, purchase, or trade of goods and services.