For Some Experience-Based Products, Employees Are Required to Engage with Customers

question 83

Multiple Choice

For some experience-based products, employees are required to engage with customers and make a personal or emotional connection with them.This is known as:

• A)a friendly attitude.
• B)employee commitment.
• C)emotional labour.
• D)service with a smile.
• E)a problem as it can be creepy.

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Definitions:

Memory Difficulties

Challenges or impairments in one's ability to recall or retain information.

Abstract Reasoning

The ability to analyze information, detect patterns and relationships, and solve problems on a complex level beyond concrete facts.

Verbal Fluency

The ability to produce a rapid flow of words under constraints, typically used to assess language and executive functions in cognitive testing.

Spatial Memory

The branch of memory reserved for recording the environment and spatial orientation.