__________ Responses to a Physical Environment Can Stimulate Customers' Emotions

question 19

Multiple Choice

__________ responses to a physical environment can stimulate customers' emotions and moods, which may enhance their pleasure/satisfaction when interacting with the company.

• A)Physical
• B)Psychological
• C)Sensory
• D)Intangible
• E)Cultural

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Definitions:

Rain Shadow

An area that has very little precipitation, found on the downwind side of a mountain range. Deserts often occur in rain shadows.

Windward Side

The side of a mountain or island that faces the direction from which the wind is coming, often receiving more rainfall.

Temperate Regions

Areas of the Earth characterized by moderate temperatures, neither extremely hot nor cold.

Abiotic Factors

Elements of the nonliving, physical environment that affect a particular organism. Compare with biotic factors.