Dan Bought a New Billiards Table from Lindstrom's, but the Day

question 79

Multiple Choice

Dan bought a new billiards table from Lindstrom's, but the day after it was delivered, he noticed a problem with the way one of the pockets was strung.Because it was the weekend, he didn't expect to have it repaired immediately.However, when he rang to leave a message, someone answered the phone and arranged to send out a qualified repairer who would come straight to Dan's house within an hour.Lindstrom's is most likely differentiating itself through:

• A)support of its level of quality.
• B)product support services.
• C)a help line feature.
• D)product features.
• E)customer requests.

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Definitions:

Profit

The financial gain obtained when the revenue from selling goods or services exceeds the total cost of producing them.

Fixed Costs

Costs that remain constant regardless of a business's operational levels, including rent, salaries, and loan repayments.

Break-Even Point

The point at which total costs and total revenues are equal, resulting in no gain or loss for the business.

Fixed Costs

Overhead expenses that do not vary with production level or sales volume, such as rent, salaries, and insurance.