In General, Differences Between Goods and Services Are Determined by Their

question 96

Multiple Choice

In general, differences between goods and services are determined by their:

• A)degree of labour intensiveness.
• B)type of target market.
• C)degree of tangibility.
• D)type of provider.
• E)degree of consumer contact.

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Definitions:

People-Friendly

Describes policies, environments, or products that are designed to be beneficial or easy to use for people.

Learning Organization

An organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights.

David A. Garvin

A prominent scholar in the area of operations management known for his work on quality management and the development of learning organizations.

Knowledge Transfer

The process through which skills, knowledge, and expertise are passed from one person or part of an organization to another.