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Services Have Six Basic Characteristics: Intangibility, Inseparability of Production and Consumption

question 22

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Services have six basic characteristics: intangibility, inseparability of production and consumption, perishability, client-based relationships, customer contact and:


Definitions:

Social Factors

Encompass the external societal influences on an individual's behavior, beliefs, and life outcomes, such as family, culture, and socio-economic status.

Individual Psychology

A therapeutic approach founded by Alfred Adler, focusing on the uniqueness of the individual and the importance of societal factors in personality development.

Adler

Alfred Adler, an Austrian medical doctor, psychotherapist, and founder of the school of individual psychology.

Compensation

A strategy where individuals try to offset deficiencies or weaknesses by emphasizing strengths or excelling in other areas.

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