Brian Makes an Appointment to Visit with a New Dermatologist

question 93

Multiple Choice

Brian makes an appointment to visit with a new dermatologist to determine whether he should have several moles on his neck removed.When he arrives at the dermatologist's office, Brian notices a foul odour in the air, worn floor coverings, cluttered rooms with peeling paint and poor lighting.While Brian viewed the dermatologist as competent, Brian decided not to have the moles removed even though the dermatologist recommended removal.Which situational influences most likely affected Brian's decision?

• A)Social surroundings
• B)Customer's momentary mood and condition
• C)Time pressures
• D)Purchase reasons
• E)Physical surroundings

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Definitions:

Subordinates

Individuals who report to a higher authority or are lower in rank within an organizational hierarchy.

Lunch Schedule

A prearranged timetable for when lunch breaks occur within an organization, school, or institution.

Vroom, Yetton, Jago DECISION-MAKING Model

A situational leadership model that outlines how leaders can make effective decisions by evaluating the importance of the decision, the necessity of quality, and the acceptance of others.

Authority Decisions

relate to choices or judgments made by individuals or bodies holding power or command within an organization.