One Way That Porsche Evaluates Its Product and Service Level

question 39

Multiple Choice

One way that Porsche evaluates its product and service level is by monitoring how well it ranks on various customer service indexes.In doing so, Porsche is:

• A)controlling marketing activities.
• B)taking corrective action.
• C)empowering its employees.
• D)evaluating actual performance.
• E)setting performance standards.

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Definitions:

Shareholders

Individuals or entities that own shares in a corporation, thus holding partial ownership and potentially influencing company decisions.